Feedback & Complaints

At Bimba Academy, an initiative of Bimba iCore Network Solutions Private Limited, we deeply value the voices of our students, parents, partners, and visitors. Your feedback plays a crucial role in helping us refine our services and create a transparent, student-focused learning environment.

馃棧 Why Feedback Is Important

Every opinion, suggestion, or complaint helps us improve. Whether it's an appreciation for our trainers, a concern about course content, or a request for improvement in support services — we listen, we learn, and we act.

馃攳 What You Can Share

  • Suggestions to enhance course content, delivery, or facilities
  • Concerns regarding staff behavior, communication, or delays
  • Technical or academic issues faced during training
  • Feedback on job assistance, certification, or franchise experience

✉️ How to Send Feedback

To submit your feedback or complaint, you may reach us through any of the following methods:

  • Email: support@bimbaacademy.com
  • Phone: +91-XXXXXXXXXX (Mon–Sat, 10 AM to 6 PM)
  • Walk-In: Visit your nearest Bimba Academy center and speak with the branch manager.
  • Postal Mail: Bimba iCore Network Solutions Pvt Ltd, [Your Address Here]

馃搫 Preferred Format (Optional)

If you're sending an email or letter, please include:

  • Full name (optional)
  • Course enrolled or relationship with Bimba Academy
  • Date of the incident (if applicable)
  • Clear description of your feedback or complaint

馃攼 Confidentiality

We treat all feedback with complete confidentiality. Identifying details are never shared without your consent. Anonymous suggestions are equally welcome and reviewed by our quality team.

馃搯 Response Timeline

  • General Feedback: Within 3 business days
  • Complaints & Grievances: Within 5–7 business days
  • Escalations: Forwarded to the central management team for direct action

馃尡 Let’s Build a Better Bimba Together

At Bimba Academy, your experience drives our innovation. Your voice shapes the way we grow, and every message you send helps us build a stronger, fairer, and more effective educational environment for everyone.

Thank you for sharing your valuable feedback with us.

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